FAQs
Answers to frequently asked questions and support for SEA devices.
DEVICE BASICS
How do I get started with my SEA device?
1. Remove the plastic cap from the mouthpiece
2. Remove the protective sticker from the base
3. Gently draw from the mouthpiece to produce vapor
How does a SEA device work?
SEA uses a temperature control system designed to heat its e-liquid to an optimal temperature of vaporization. The liquid is heated using an industry-standard wick and coil system.
How long does a SEA device last?
Depending on your use, a SEA device will last about 15,000 puffs, or about one to two weeks.
SHIPPING
Important notice regarding shipping.
SEA products are not available for direct-to-consumer purchase.
If you’re a business interested in carrying SEA, please visit our Wholesale Portal for access and information.
TROUBLESHOOTING
Having trouble charging your SEA device?
if your device isn’t charging when connected to a USB-C cable, first check the connection points and try a different power source.
If the issue persists and your device is still within the warranty period, you may be eligible for a replacement. Please visit our Warranty Claim page for assistance.
My SEA device is not producing vapor.
If your SEA device is not producing vapor, check to ensure that the device has sufficient battery charge. Take small puffs from the device after charging to test vapor production.
If your SEA device is still not producing vapor and is within the warranty period, you can request a warranty claim. Please visit our Warranty Claim page for support.
My SEA device is leaking.
If your SEA device is leaking, place the device in an upright position and allow it to sit for 5 minutes. Take small puffs from the device afterwards, to test for leaking.
If your SEA device is still leaking and is within the warranty period, you can request a warranty claim. Please visit our Warranty Claim page for support.
PRODUCT AVAILABILITY
Can I buy SEA products directly from the SEA website?
No, SEA products are not available for direct purchase through our website. To place an order, please visit one of our authorized online retailers.
Where can I find SEA products in stores?
A store locator will be available soon on our website to help you find authorized SEA retailers near you
What is the minimum age to buy SEA products?
The minimum legal age to purchase SEA products—both online and in stores—is 21 years old.
WARRANTY TERMS
Does SEA offer a product warranty?
Yes. All SEA devices are backed by a limited 1-year warranty with a purchase receipt, which covers the following:
• Devices that do not function upon arrival
• Leaking devices
• Devices that fail to charge
• Devices that are broken or damaged upon receipt
For full details or to submit a claim, please visit our Warranty Claim page.
How can I file a warranty claim?
If your SEA device meets any of the above warranty conditions, simply visit our Warranty Claim page and follow the steps to submit your request.